Department Of ICT, শিবগঞ্জ উপজেলা

Main Comtent Skiped

Citizen Charter

Name of service	Service recipient	Deadline for receiving services	Serving Authority
Provide assistance in solving all types of ICT problems at field level.	Government and non-government organizations and beneficiaries.	Maximum two days.	Officers engaged in related work at head office, district office and upazila office.
Participate in various ICT related training programs and provide advice on programs.	All people	Maximum two days	Corresponding training coordinator.
Provide citizen services through call centers.	All people	Instant	Call center
Receiving services, complaints and suggestions from computer and language learning labs set up in educational institutions and other places.	All people	Maximum two days	Concerned organizations, coordinators and call centers
Providing services to the public in obtaining government information through updated websites. Any complaints and suggestions related to this	All people	Maximum two days	The official mentioned on the web site
Provide ICT technical support at government and semi-government level.	All government and semi-government institutions.	Maximum two days	Head of the concerned institution
Provide support to Union Digital Centers.	Entrepreneur of Union Digital Center	Maximum two days	Field level department officials and call centers
Provide assistance in launching various online e-systems in government offices.	Government institutions	Maximum two days	Departmental officials at all levels
Stay connected to the national backbone network around the clock.	All government and non-government organizations connected to the network.	Maximum two days	Departmental officials at all leve

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